Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of quality terms, acronyms, and key people in …

Quality assurance and quality control are ways of ensuring the quality of a service or product. Learn the definitions and differences at ASQ.

Curious to take a deeper dive into quality's hot topics? ASQ Members have full access to curated article collections from the Journal of Quality Technology and Quality Management Journal …

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

ASQ Certifications are designed to help you advance your career, improve your organization, and prepare you to be a more accomplished and effective quality-focused professional. Find out …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

ISO 9001 is the most recognized and implemented quality management system standard in the world. ISO 9001 specifies the requirements for a QMS that organizations can use to develop …

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The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.” The 5S method applies in any …