Service requests include requests that are communicated to you directly from a user, for example from a phone call, e-mail message, or direct contact. You also receive service requests from …

Oct 1, 2021 · When you use the Create Service Requests application a record is automatically created, and several fields will have been entered for you. In many cases the user will just add …

Customers, service desk agents, and other processes can create service requests. A service desk agent creates a service request to track all contacts from a requester, capture information from …

May 13, 2022 · In this article we will first provide a bit of context around what a Service Request is and why it should be used. We will follow up with describing the creation of a new Service …

You use the View Service Requests application to view and print details about the service requests you created. You can also add or view attachments, such as documents or Web …

Jun 4, 2018 · The Create Service Request and View Service Requests applications will be found in the Self Service module under the Service Request menu, they are designed for Maximo …

Dec 13, 2023 · Service Requests is a Maximo Mobile application which will also be found on the desktop in the Work Order and Self-Service modules and Role Based Applications. There may …

A service request record captures information about a request, including the type of service, who needs it, where, when, and why. You use the Service Requests application to manage …

Oct 12, 2021 · Later, we’ll create a new service request from scratch in the Service Request application. This article covers the fields down to and including those in the Service Request …

Use this tab to create, delegate, and track activity work orders for a ticket (incident, problem, or service request) and to report actual labor time spent resolving the ticket and its activities.