Modernize your contact center and boost service representative productivity. Copilot for Service brings together Microsoft 365 Copilot with a role-based Copilot agent that enhances service experiences by adding generative AI to your existing contact center.

Nov 29, 2024 · Copilot for Service is your AI assistant for customer service representatives. Copilot for Service brings together Microsoft 365 Copilot with a role-based Copilot agent that enhances service experiences by adding generative AI to your existing contact center.

Mar 30, 2025 · Microsoft 365 Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more.

Elevate customer service with Copilot for Service, which uses generative AI to enhance experiences and boost productivity, empowering agents to deliver exceptional service.

Discover how to use Microsoft 365 Copilot for Service to embed agent-facing, AI-driven copilots into your existing contact center easily with online training courses, docs, and videos. Learn how to quickly and simply customize the chat experience for your customers and employees.

Microsoft 365 Copilot and Microsoft 365 Copilot service agent . Tap into your data, wherever it resides . Increase service rep productivity with tools in the flow of work . Create a solution tailored to your contact center . Microsoft 365 Copilot. $30.00. user/month, paid yearly

Microsoft 365 Copilot Chat is an AI chat available at no additional cost with Microsoft 365. It includes web grounding, the latest large language models, file uploads, Copilot Pages, IT controls, and enterprise-grade privacy and security.

Mar 26, 2025 · Learn how to get access to Microsoft 365 Copilot for Service and create a Copilot.

Nov 28, 2024 · Learn how to deploy Microsoft 365 Copilot for Service, an app that connects Outlook, Teams, and your CRM to help your service teams manage customer interactions and draft responses with AI.

Jan 28, 2025 · Learn how Microsoft 365 Copilot works within the service boundary of your Microsoft 365 tenant. And, how it uses Microsoft Graph to get your organization data based on user permissions. Copilot also honors Conditional Access and multifactor authentication (MFA).