Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. All returns must be accompanied by a valid Smyths Toys receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number.

If you buy something from Smyths Toys online and want to return it, follow these simple steps: Return the item within 28 days of receiving it. Ensure the item is unused, unopened, and in its original condition and packaging. Remember, the item should be in a condition that can be resold.

We are happy to accept returns from UK-based customers in line with the above returns policy. Items must be returned within 28 days from the date of purchase. If you believe you’ve received a faulty or damaged item, please first contact us at [email protected] or 0207 629 8558.