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    Create a Customer Journey Map (Free Templates, Tips) | Canva

    • A customer journey map outlines customer experiences in different stages and touchpoints. Create one with templates, examples, and tips from Canva. See more

    What Is A Customer Journey Map?

    A customer journey map is a visual representation of experiences encountered by a customer, often depicted as a persona, in the buying process of a product or service. … See more

    Canva
    What Is Customer Journey Mapping?

    Engaging your teams to perform customer journey mapping is an act of due diligence for your brand and customers. When you recognize that people are at the core of your produ… See more

    Canva
    What to Include in A Customer Journey Map?

    Customer experiences are influenced by a lot of internal and external factors. You’d want to dig deep into all these factors to understand how they affect their inclination to spend o… See more

    Canva
    Types of Customer Journey Maps

    There are four types of customer journey maps that you can use depending on your focus and purpose. Find a particular variation useful in certain phases of your rollouts, pr… See more

    Canva
    How do you create a customer journey map?
    Referring to the flowcharts, identify the major and minor touchpoints and the user goals associated with them. Mark them down on your customer journey map. Examine the gathered data to identify the potential roadblocks or pain points in the customer journey. Mark these down on your user journey map as well.
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    Table of Contents
    What Is A Customer Journey Map?
    What Is Customer Journey Mapping?
    What to Include in A Customer Journey Map?
    Types of Customer Journey Maps
    How do you create a customer journey map?
     
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