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- This summary was generated by AI from multiple online sources. Find the source links used for this summary under "Based on sources".
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Organizing and summarizing search results for youA user journey is a series of steps that a user takes to achieve a goal. Here is an example of a user journey:- Loads website in a mobile browser window.
- It looks different than on a laptop.
- She clicks on the “Apartments” tab.
- She uses the location and price filters to find apartments nearby.
- She selects an apartment and clicks on it.
- She looks for the agent’s contact info.
- She scrolls down, clicks the agent’s name at the bottom of the page, and a contact link pops up.
A more in-depth example of a user journey might include asking an employee for information or, if the journey is entirely online, searching for information, looking up reviews, comparing the competition, and considering the cost.
2 Sources
20+ User Journey Map Examples and Templates - Userpilot
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8 Customer Journey Map Examples [+ Templates]
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Jan 19, 2025 · A customer journey map visualizes a customer's steps when interacting with a brand, from initial awareness to post-purchase engagement. By analyzing these steps, …
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User journey maps (sometimes called customer journey maps) detail how your users move through marketing and sales funnels. That gives you a better picture of how users interact with …
User journey flow example - Lucidchart
Illustrate the user journey flow in the context of navigating a website. Find any pain points in the user experience. Make your user's journey more efficient and effective. Open this template to …
User Journey Sample Templates You Can Use - Insight7
User Journey Templates are essential tools that help businesses map the experience of their customers throughout their interaction with a product or service. These templates can …
A user journey example if you’re new to the term “user journey”
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Identify the key touchpoints in your user journey. Creating a user journey map can help you to design better products and services. By drilling down into the pain points and frustrations …
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