Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. All returns must be accompanied by a valid Smyths Toys receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number.

Items purchased on Smythson.com in a new and saleable condition may be returned for exchange or refund within 28 days of purchase. Items must be accompanied by the original proof of purchase and documentation, as well as re-packaged in original packaging.

Smyths Toys There’s an extended returns policy at Smyths Toys over Christmas. It applies to items purchased from 1st September onwards, and you can return them until 31st January.