We are happy to exchange or refund items if returned to a store within 28 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals, and accessories intact and accompanied by a valid Smyths Toys receipt. Please note, this excludes Software and Nursery Returns.

If you buy something from Smyths Toys online and want to return it, follow these simple steps: Return the item within 28 days of receiving it. Ensure the item is unused, unopened, and in its original condition and packaging. Remember, the item should be in a condition that can be resold.

The easiest way to return an item or resolve a product issue with a recent order is to go to your local Smyths Toys store where they will be happy to help you. The quickest way to resolve your query is see our top faqs below and visit our FAQ Section. Please note we are unable to extend the collection time of your order.