To track their order on the order status page, customers can log into their customer account. Alternatively, to confirm their identity after a certain amount of time has passed, customers without an account might be required to verify their email address or phone number along with the order number to view the order details.

Shopify allows customers to create accounts where they can view their order history, track current orders, and check order statuses. Customers can log in to their accounts and navigate to a dedicated "Order History" or "My Orders" section to access information about their past and current orders.