Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

Quality assurance and quality control are two aspects of quality management. While some quality assurance and quality control activities are interrelated, the two are defined differently. …

Learn About Quality Quality Topics A to Z. Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of …

Quality Resources THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES. American Society for Quality’s (ASQ) Quality Resources is your one-stop …

Every quality professional needs a handy reference of quality terms, acronyms and key people in the history of quality. This glossary—which includes many updated and revised terms, along …

Quality management principles are the guiding beliefs that, when used for organizational decision-making, ensure long-term success from the perspective of customers, employees, and other …

Reviewers. Douglas C. Wood has over 40 years in the areas of cost of quality, office waste, root cause analysis, performance measurement. He holds a master’s degree in industrial …

At ASQ, we're dedicated to empowering quality professionals like you, and we're thrilled to introduce Quincy, your new go-to tool for all things quality. Quincy is more than just an artificial …

Quality 101 can be used to prepare for the Quality Improvement Associate (CQIA) certification exam. With a corporate deployment, introduce your workforce to a common understanding …

2025 Quality Impact Forum: Circular Economy; 2025 Collaboration on Quality in the Space and Defense; 2025 Lean and Six Sigma Conference; 2024 Women in Quality Symposium; 2024 …