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Let’s start with the dos of live chat customer support:
- Be responsive. Aim for quick response times to demonstrate your commitment to customer service. ...
- Craft a memorable welcome message. Start your chat with a friendly greeting and introduce yourself by name. ...
- Use writing tools, scripts, and prompts. ...
- Offer solutions. ...
- Empathize. ...
- Stay knowledgeable. ...
- Use canned responses wisely. ...
- Optimize your chat pop-up timing. ...
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