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    Create a Customer Journey Map (Free Templates, Tips) | Canva

    • A customer journey map outlines customer experiences in different stages and touchpoints. Create one with templates, examples, and tips from Canva. See more

    What Is A Customer Journey Map?

    A customer journey map is a visual representation of experiences encountered by a customer, often depicted as a persona, in the buying process of a product or service. … See more

    Canva
    What Is Customer Journey Mapping?

    Engaging your teams to perform customer journey mapping is an act of due diligence for your brand and customers. When you recognize that people are at the core of your produ… See more

    Canva
    What to Include in A Customer Journey Map?

    Customer experiences are influenced by a lot of internal and external factors. You’d want to dig deep into all these factors to understand how they affect their inclination to spend o… See more

    Canva
    Types of Customer Journey Maps

    There are four types of customer journey maps that you can use depending on your focus and purpose. Find a particular variation useful in certain phases of your rollouts, pr… See more

    Canva
    What is a journey mapping template?
    The template's structure helps keep information organized while maintaining visual interest - a balance that's often hard to achieve in journey mapping. This template takes a narrative approach to journey mapping, helping teams tell the story of their customer's experience.
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    Table of Contents
    What Is A Customer Journey Map?
    What Is Customer Journey Mapping?
    What to Include in A Customer Journey Map?
    Types of Customer Journey Maps
    What is a journey mapping template?
     
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