Ideally, a contact page should include both an email address and a contact form for visitors to fill out. You may also choose to include a business address, phone number, or specific employee/department contact information. Where Should You Put a Contact Form on Your Contact Page?

Typically, the best contact pages … Explain why someone should contact them, and describe how they can help solve their visitors’ problems. Include an email and phone number so visitors can quickly find the right information. Include a short form using fields that’ll help the business understand who’s contacting them.

Highlight your response time, or let them know who they will be hearing from. Avoid unnecessary copy. The purpose of your contact us page is one of the most direct. If the information is not focused on explaining how someone can communicate with you, it shouldn’t be there. Don’t ask for unnecessary information.

You might not know what information to include when building your first Contact Us page, but in general, it’s best to provide a variety of methods for visitors to contact you. This way, you can account for different preferences. A contact form is one of the best features to add to this page.