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  1. Customer Journey Map Templates | User Journey Map …

    • A customer journey map, also known as a user journey map, is a visual representation of how customers experience your brand and company across all its touchpoints. In a customer journey map templ… See more

    How to Use Miro’s Customer Journey Map Template

    Here are 6 steps to create a successful CJM using the customer journey mapping template. We will dive a little deeper into each section, but remember, every customer jo… See more

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    Set Clear Objectives For The Map

    Identify your goal for the map. Identifying your ideal outcome will help set the foundations for a successful project. Ask yourself some of these questions: 1. Why are you ma… See more

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    Identify Your User Personas and Define Their Goals

    Use the Game-Changer container on the template to identify your persona. Answer these three questions: 1. What are their key goals and needs? 2. What do they struggle with most? … See more

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