"It comes down to how your customer experiences the brand – and how that brand makes a person feel." Alex Allwood trusts in this mantra as a customer experience … See more

"There's a certain way of creating a service, hospitality, and experience that … See more

"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." According to this quotefrom Steve Jobs, the best form o… See more

"People will soon forget what you said. They will never forget how you made them feel." In an interviewwith a Wisconsin newspaper, Dr. Angelou talked about the things she'… See more