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    https://miro.com › templates › customer-journey-map

    Customer Journey Map Templates - Miro

    • A customer journey map, also known as a user journey map, is a visual representation of how customers experience your brand and company across all its touchpoints. In a customer journey map tem… See more

    How to Use Miro’s Customer Journey Map Template

    Here are 6 steps to create a successful CJM using the customer journey mapping template. We will dive a little deeper into each section, but remember, every customer jo… See more

    Miro
    Set Clear Objectives For The Map

    Identify your goal for the map. Identifying your ideal outcome will help set the foundations for a successful project. Ask yourself some of these questions: 1. Why are you ma… See more

    Miro
    Identify Your User Personas and Define Their Goals

    Use the Game-Changer container on the template to identify your persona. Answer these three questions: 1. What are their key goals and needs? 2. What do they struggle with most? … See more

    Miro
    What is the Miro storyboard customer experience template?
    This template takes a narrative approach to journey mapping, helping teams tell the story of their customer's experience. It includes spaces for defining personas, documenting touchpoints, and capturing emotions at each journey stage. View the Miro Storyboard customer experience template here.
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