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- Here are some inbound call center script examples12:
- Greeting a New Customer: Start with a friendly greeting.
- Repeating the Problem for a Better Understanding: Confirm the issue the customer is facing.
- Sharing Links and Resources: Offer assistance and provide relevant links.
- Customer Call Holds and Transfer: Handle call holds and transfers professionally.
- Updating Account Information: Help customers update their account details.
- Upselling and Cross-Selling: Introduce additional products or services.
- Dealing with an Impatient Customer: Stay calm and address their concerns.
- Handling an Angry Customer: Use empathy and problem-solving skills.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.15+ Impactful Inbound Call Center Scripts
- 1. Greetings Greeting a New Customer ...
- 2. Repeating the Problem for a Better Understanding “If I understand correctly, you’re facing [Issue]. ...
knowmax.ai/blog/create-inbound-call-center-scripting/Here are a few more inbound call script samples of effective opening lines and hooks that you can use to grab the prospect’s attention and establish a connection:
- “I noticed that you recently launched a new product. How’s that going?”
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