Suppliers and vendors that operate under managed service provider (MSP) contracts leverage the QBR meeting as a strategy to manage expectations and learn how to improve, di… See more

The likelihood of keeping a consistent, face-to-face QBR meeting on your customer’s calendar every 90 days is slim. Meetings get canceled, key customer contacts change, ex… See more

The answer depends on the product and service you provide. Schedule the first QBR after the customer is onboarded and has time to implement and assess your business a… See more

Schedule your customer QBR meetings to include decision makers from both sides, including management and executive leadership when possible. Make sure you know who i… See more