Process maps are generally expected to cover the 5 W’s: Who, what, when, where, and why. With the answers to these questions, you get to the “how.” Swim lane diagrams a… See more

Written – and especially spoken – process explanations can get complicated. If all parties involved don’t use the same terminology – or even the same language – confusion i… See more

Flowchart conventions are not universal. As mentioned earlier, there are commonalities, but there are also variations. In surveying the different symbols used, some guides had only 9; … See more

Basic, first step question when starting any project, big or small: What do you want to achieve by doing this? What’s your endgame? It’s good practice in most situations t… See more