how to complain the property ombudsman - Search
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    1. Check if the agent is a TPO member. If not, contact the Property Redress Scheme instead.
    2. Complain directly to the agent first and wait for their final response. You have 1 year from then to contact the Ombudsman.
    3. Complete a complaints form and explain clearly the facts, issues, and resolution you want.
    4. Provide supporting evidence such as complaint correspondence and the agent's final viewpoint letter.
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