To contact Etsy’s customer service, select the Contact support button and we can help you with account, shop, or purchasing issues. We’ll connect you with the type of support that’s the best fit for your specific question: chat, phone, or email.

To contact Etsy, go to the help section and scroll down to the section called “Your Etsy Account.” Click on the “Contact Etsy” link there. There are three ways to contact Etsy support, including email, live chat, and a phone callback. Each of the options is available to both buyers and sellers, but not at all times.

Go to your Etsy account and click on the “Purchases and Reviews” section. Find the order that you need help with and click on it. Click on the “Help with Order” button located on the right-hand side of the page. Choose “Open a Case” and provide the necessary information, such as the reason for the refund request and any supporting evidence.