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  1. To dispute an order on Etsy, you need to12:
    1. Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
    2. Go to Purchases and reviews.
    3. Select Help with order next to the order you’re interested in.
    4. Select Still need help?
    5. Select Yes, I want to open a case.
    6. Choose your reason for opening a case and select Next.
    7. Provide the supporting details for your case.
    8. Select Submit.
    Learn more:

    To open a case:

    • Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
    • Go to Purchases and reviews.
    • Select Help with order next to the order you’re interested in. ...

    How to Open a Case – Etsy Help

    help.etsy.com/hc/en-us/articles/5745586898199-H…
    • 1. Go to Etsy.com and sign into your Etsy account.
    • 2. Click your account icon, labeled "You," at the top-right.
    • 3. From the drop-down menu, choose "Purchases and reviews." ...

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  2. People also ask
    What happens if a case doesn't arrive on Etsy?
    Etsy will review the case and work with the seller to resolve the issue. If the case is found in your favor, you will receive a refund for the item that did not arrive, arrived damaged, or did not match the item description or photos. Remember, it’s always best to try to resolve the issue with the seller directly before opening a case.

    How to Open a Case on Etsy – Thrive on Etsy

    thriveonetsy.com
    What should I do if I have an issue on Etsy?
    If you're unable to resolve your issue, you can escalate your case to have Etsy moderators mediate the problem. If you have an issue with an order placed on Etsy and you're looking to return the item or get a refund, reaching out to the seller directly is the best first step.

    How to Open a Case on Etsy to Get a Refund or Replacement

    businessinsider.com
    What happens if a seller refuses to cancel an order on Etsy?
    If the seller refuses to cancel the order or issue a refund, the buyer can open a case with Etsy. The case will be reviewed by Etsy’s support team, who will determine if the seller is in violation of Etsy’s policies. If the seller is found to be in violation, they may be penalized or banned from the platform.

    Etsy Cancel vs. Refund - Thrive on Etsy

    thriveonetsy.com
    What happens if my Etsy order is not fixed?
    If three days pass and it's still not fixed, you can escalate the case to have an official Etsy moderator step in. And once Etsy makes a decision, it's final, and both you and the seller have to comply. These decisions can include the seller giving you a refund or shipping a new item.

    How to Open a Case on Etsy to Get a Refund or Replacement

    businessinsider.com
    How does Etsy resolve a seller's case?
    Etsy reserves the right to resolve the case on a seller’s behalf, including, but not limited to, by issuing a refund to the buyer and recouping funds from the seller’s account if payment was made via Etsy Payments. In some cases, Etsy may need to investigate further in order to resolve the case.

    Cases Policy - Our House Rules - Etsy

    etsy.com
    What happens if my Etsy order is unresolved?
    Sellers should be given 48 hours to try to resolve the issue. After this period, you can use Etsy’s case system to alert Etsy of an unresolved order issue in the event of non-delivery, late delivery, damage, or if an item you receive is not as described in the listing. These issues may be covered by Etsy’s Purchase Protection Program.

    Buyer Policy - Our House Rules - Etsy

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  3. etsy.com
    https://help.etsy.com/hc/en-us/articles/5745586898199

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  4. Etsy
    https://www.etsy.com/legal/policy/cases-policy/243306189901

    Cases Policy - Our House Rules - Etsy

  6. etsy.com
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    How to Get Help with An Order – Etsy Help

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  7. Etsy
    https://www.etsy.com/legal/policy/cases-for...

    Cases for Sellers (Effective until August 1, 2022) - Etsy

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  8. etsy.com
    https://help.etsy.com/hc/en-us/articles/360016126873

    How to Resolve a Case from a Buyer - Etsy Help

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  9. Business Insider
    https://www.businessinsider.com/guide…

    How to Open a Case on Etsy to Get a Refund or …

    Jan 22, 2021 · If you have an issue with an order placed on Etsy and you're looking to return the item or get a refund, reaching out to the seller directly is the best first step. For instances where you've...

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  10. Business Insider India
    https://www.businessinsider.in/tech/ho…

    How to open a case on Etsy to get a refund, …

    Jan 22, 2021 · If you have an issue with an order placed on Etsy and you're looking to return the item or get a refund, reaching out to the seller directly is the best first step. For instances where you've...

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  11. thriveonetsy.com
    https://thriveonetsy.com/etsy-cancel-v…

    Etsy Cancel vs. Refund - Thrive on Etsy

    Jan 14, 2024 · Canceling an order on Etsy means that the transaction is completely voided. No money is exchanged, and the item is not shipped. Refunding, on the other hand, means that the transaction has already taken …

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  12. Esale
    https://esale.io/etsy-marketing/a-step-by-step...

    A Step-by-Step Guide to Opening a Case on Etsy as a Seller - Esale

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  13. Etsy
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    Cases for Buyers (Effective until August 1, 2022) - Etsy

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  14. thriveonetsy.com
    https://thriveonetsy.com/how-to-open-a-case-on-etsy

    How to Open a Case on Etsy

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  15. Rachel Rofé
    https://rachelrofe.com/how-to-cancel-an-order-on...

    How to cancel an order on Etsy - Rachel Rofé

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  16. Etsy
    https://www.etsy.com/legal/buyers

    Buyer Policy - Our House Rules - Etsy

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  17. Made Urban
    https://www.madeurban.com/blog/how-to-open-a-case-on-etsy

    How to Open a Case on Etsy (if you’ve been scammed)

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  18. etsy.com
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  19. etsy.com
    https://help.etsy.com/hc/en-us/sections/360000066548

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  21. Etsy
    https://www.etsy.com/seller-handbook/article/1154295715006

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