If you already have a good handle on why it’s important to say no when you’re spread thin, but have trouble actually using the word, here are four steps on how to say no that won’t offend the person who’s requesting your time or attention.

If you do have to turn someone down, deliver a well-reasoned no. A good no is all about timing and logic—it’s in order whenever things are not allowed, cannot be done, or should not be done. Moreover, it’s communicated in a way that makes the asker feel respected.