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- When dealing with difficult people, consider the following strategies:
- Choose your battles wisely.
- Pause before reacting to difficult behavior.
- State your needs clearly with assertive communication.
- Continue being polite.
- Stick to the facts.
- Set limits and minimize interactions.
- Talk to allies1.Additional tips include listening, staying calm, and looking for hidden needs2, and reflecting respect and dignity toward the other person3.
Learn more:✕This summary was generated using AI based on multiple online sources. To view the original source information, use the "Learn more" links.Interacting with a Difficult Person
- 1 Choose your battles wisely. ...
- 2 Pause for a moment before reacting to difficult behavior. ...
- 3 State your needs clearly with assertive communication. ...
www.wikihow.com/Deal-With-Difficult-PeopleYou can’t reason with an unreasonable person, but there are proven techniques to better manage dicey situations. Verbal de-escalation tips include listening, staying calm, and looking for the hidden need. Remember that one response does not fit all; you will need to remain flexible.www.psychologytoday.com/us/blog/living-the-quest…Tips for Communicating with Difficult People
- Listen – try to hear what they are really upset about. ...
- Stay Calm – if you can see the situation getting out of hand quickly, stay as calm as possible. ...
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