After greeting the customer, it’s time to practice your active listening and other customer service skills. Here are a few of the best customer service phrases to keep things posit… See more

A frustrated customer is often easy to read. Their inflection—even through messaging channels—can suggest they’re unhappy. Some customers might even tell you they’re upset. Sho… See more

18. “While we’re unable to do that, here’s what we can do.”
Sometimes, the customer may want a specific resolution after you exhausted all avenues to … See more

You’ve handled the interaction splendidly and you’re ready to wrap up the call. Here are a few perfect phrases for customer service reps to use at the end of the conversation.… See more