We are happy to exchange or refund items if returned to a store within 28 days of purchase, provided the goods are unused, unopened, in original packaging with all materials, manuals, and accessories intact and accompanied by a valid Smyths Toys receipt. Please note, this excludes Software and Nursery Returns.

Once your unwanted item reaches the Smyths Toys warehouse, it will be carefully inspected to confirm it meets the return policy conditions. If it qualifies for a refund, the money will be credited back to the original payment method you used. You should receive a refund notification within 10 working days after returning your parcel.