If you cancel within the proper time frame and are owed a refund, it will be processed according to 24 Hour Fitness’s refund policy. This policy states that refunds will be issued within 45 days of receiving a completed request form. Please note that refunds cannot be made directly at club locations and must go through corporate processing.

In order to receive a refund for any unused portion of your prepaid membership, you will need to provide proof of relocation or medical circumstances that prevent you from using the gym facilities. Otherwise, prepaid memberships are non-refundable.

If you forget to cancel if you can get money back. We reached out to a 24 Hour Fitness representative who explained that it hinges on two factors: your account activity (how frequently you visit the gym) and the studio's discretion (their willingness to extend goodwill).

Those who do cancel are legally entitled to a refund — not credits — of the unused portion of any prepaid fees or dues within 30 days of a written cancellation notice. Smaller gyms may be reluctant to make refunds, even when required. In that case, you’ll need to escalate.